FAQ, Astrology Consultations and Inquiries

Technical

Here are the lists of FAQ that give quick answers to customer question related to astrology.com.au about technicalities, consultations and media.

I can’t access my daily horoscope

Sometimes your computer cache and cookies need a refresh. Try Ctrl F5 to refresh. If you still experience problems contact us here at [email protected]

The daily horoscope says that today’s horoscope is not available

There may be a technical issue with the database so let us know and we’ll rectify it immediately. Contact us here at [email protected]

The website is not available

There may be a technical issue with the database so let us know and we’ll rectify it immediately. Contact us here at [email protected]

There seems to be a mistake in the daily reading or a reference to some other star sign

There may be a technical issue with the database so let us know and we’ll rectify it immediately. Occasionally a reference feeds into the wrong star sign. Contact us here at [email protected]

Table Of Contents

Orders enquiries

Security - How safe is it to shop online at www.astrology.com.au?

In the 20 years of operation, we have never had one incident of astrology.com.au losing money of its clients or fraud perpetrated via our secure commercial system. We use a fully encrypted payment gateway which ensures privacy and safety in your shopping experience.

Order not received

I ordered a report/s from the Astrology Store but haven’t received my order

Reports can take up to 48 hours to be prepared and sent. Please check your junk email folder as sometimes orders automatically end up there. If you still have not received the report please send us an email at [email protected]

I ordered a reading/consultation from the Astrology Store but haven’t heard back

You will be contacted personally for a private face to face or telephone reading. Double-check your phone number details if you are waiting after 48 hours. We will email you if contact can’t be made.

My credit card was charged twice

Sometimes the payment gateway is triggered twice by our own error and is not intentional. Let us know and we will refund you the amount erroneously debited immediately. Email us here [email protected]

Consultations

Enquiry about reading with Dadhichi

You can book a reading online here for either 15 minutes, 30 minutes or 60 minutes at https://store.astrology.com.au/collections/premium-readings

Readings with Dadhichi

Enquiry about reading with Dadhichi - Follow up – I have some more questions

Please check the MP3 that is sent after your reading – generally, it will cover the issues you think may have been missed. If you want more info contact us at https://store.astrology.com.au/collections/premium-readings

Advertising enquiries

We want to advertise with www.astrology.com.au. How do we arrange for a quote?

We have a diverse range of options available to advertisers. Click here for some of our terms.

[email protected]

For pricing and other assistance in setting up an account please contact us here at

[email protected]

Journalists, writers or student use of content

I am doing a school project or I am a journalist and need content. Can I use some of the material on www.astrology.com.au ?

You must inform us of the content you wish to use. We will then advise you of our decision. Email us here [email protected]

Complaints

My reading or report was not accurate. Why?

Please bear in mind that with astrological assessments the character traits can often be contradictory to say the least. How you ask? Let me give you a perfect example….

In Adolf Hitler’s chart, it would show that he is an extremely kind, loving and compassionate man. What? The man who murdered 6 million Jews? Well the truth is that he WAS gentle with animals, relatives and women in particular. Other factors in his chart show he was extremely cruel and wicked. These planetary factors are triggered at different stages of life like hormones at puberty triggering different changes in your body.

There is no substitute for a personal reading to assess your horoscope. To have a more detailed reading check out the Soul Shop at https://store.astrology.com.au/collections/premium-readings

Corporate and Business

How do I contact someone at www.astrology.com.au?

Astrology.com.au is part of the Global Astrology Network and is an Australian based company. You can contact us on [email protected]

+61 413 124 809

+61 280 847 473

Our mailing address is

2/42 Avoca Street Randwick, NSW, Australia 2031

Media and Press

To contact us for media or press releases, television, newspaper magazine or radio interviews contact us on

Australia: +61 413 124 809

Skype: +61 2 8006 1843

Philippines: +63 915 113 9010

You can also email us at [email protected]

Legal issues

Please read our disclaimers and other legal points at https://astrology.com.au/terms-of-service-and-legal-disclaimer

To raise any legal issues particularly about infringement of copyright we would appreciate your information pointing to abuses by third parties. Please contact us at [email protected]

Privacy and protecting your information

Astrology.com.au adheres to a strict privacy policy. All information provided is held in confidentiality. Astrology.com.au will not reveal, disclose, sell, distribute, rent, licence, share or pass that information on to any third parties, other than those who are contracted to Astrology.com.au without your express written consent.